Refund and cancellation policy

Card subscriptions can be cancelled through the Stripe billing portal and remain active until the end of the paid period. Mobile Money access does not renew automatically.

For a duplicate charge, wrong-account payment, missing access, or a material service fault, email support@asenda.ai within 14 days with your account email and transaction reference. Never send a PIN or one-time code. We acknowledge requests within two business days and normally decide them within five business days.

Approved Mobile Money refunds are returned to the verified originating number where possible. Stripe refunds return to the original card. Statutory consumer rights remain unaffected.